We offer a 100 days warranty on Japanese Watches and 180 Days Warranty on Swiss Watches against mechanical failure with the exception of Water Damage.
Our repair person has found that 9 out of 10 leaks are because of the crown not being screwed down tightly. To this point we have had none of our customer report water damage our watches. Please be aware that we cannot cover water damage due to user error.
We would First like you to Email us your Problems as many issues can be fixed or adjusted by yourself.
We will repair your product within the warranty period provided that :
The item has a manufacturer defect.
The item does not function according to the specifications on the web site.
The customer assumes all shipping expenses.
The replacement is the same model as the original purchase, If you wish to change for some other Model there would be a 20% Restocking Fees on the Returned Watch
The item(s) matches the item(s) on our invoice records.
Warranty does not cover the following occurances :
Mishandled merchandise by Customer
Cracked glass
Battery failure
Unreasonable wear and tear of any kind
Damage Caused by Water
Returns and Exchanges
Please Follow these directions for all Returns and Exchanges.
In the unlikely event that you receive your watch and are not satisfied or the Watch has a Defect, we offer a Return/Exchange Policy where we will accept a Return/Exchange of the product within 10 days following the receipt of the product (Product Delivery Date). You must contact us within 10 days if you wish to Return/Exchange the watch for any reason.
We will provide a Refund/Exchange at the Following Conditions :
The item has a manufacturer defect.
The item does not function according to the specifications on the web site.
Product Has not Satisfied You.
The item is returned to us within 10 days of receiving Return Authorization
No returns will be accepted without:
1. A prior e-mail stating the specific problem.
2. An Email confirming an Address and Instructions from our Returns Department for Proper Returns Procedures.
Restocking Fees :
Restocking Fees will not be applied on Manufacturer Defective Watches and being Exchanged for the Same Model
Restocking Fees of 20% will apply on Watches with Manufacturer Defect But being Returned for an Exchange with a Different Model
Restocking Fees of 20% will apply on Watches with Manufacturer Defect But being Returned for a Refund
Restocking Fees of 20% will apply on Watches NOT Defective and being Returned for Another Model
Restocking Fees of 20% will apply on Watches not Defective and Being Returned for a Refund
Terms of Conditions for Refunds/Exchanges :
Returns are only available within first 10 days following receipt of product. (Product Delivery Date) You must contact us within those 10 days if you wish to return the watch for any reason.
Conditions of return:
The watch is in the original shrink wrapping
All Links must be attached with the Watch, Removed links will be charged 10$ per Link.
The Watch has no Scratch on the Entire Watch or Marks on the Sapphire Crystals or Glass.
Instructions while making a Return/Exchange :
While Mailing us the information on your Returns/Exchanges please Include the Following Details in a Small Note attached with the Package being returned to us.
Order # :
Transaction ID # :
Date of purchase :
Name and Address :
Daytime phone number :
Reason for Return :
A Refund could take up to 10-15 days to be posted onto your Credit Card.
For any other Questions Regarding your Returns please contact us at info@replicahause.com or Click here
